Terms & Conditions and Ticket Policy

Festival Tickets

In 2021, there are Festival Week, Weekend or Day Tickets, with or without camping. These are in the form of wristbands. Festival Day/Weekend/Week Tickets cover all events on the relevant day (subject to space). You must always retain the wristband on your person during Folk Week. Your ticket will be invalidated if it is removed, altered, or defaced.

Family Tickets are for 2 adults and 2 children aged between 7 and 15. Under 7s are free.

Concessionary Full Week Festival Tickets apply to people of pensionable age; registered disabled and unemployed people. Proof of entitlement should be emailed to info@broadstairsfolkweek.org.uk. When booking, please advise the Box Office if you have a disability. A separate information sheet for Disabilities is available to download.

Day Tickets will be available online up until 6pm of the day before the applicable ticket date.

Festival Tickets with camping

You MUST have a Festival Camping Ticket to camp. Holders of single event tickets are not entitled to camp.

The With Camping Festival Tickets are priced individually – not per tent or caravan.

Festival Day/Weekend/Week Tickets with camping cover all events on the relevant day.

Festival Tickets with camping are issued at check-in on the campsite with proof of booking.

For more information about the Campsite – please visit the Camping page.

Single Event tickets

These are paper tickets. Posted in advance or collected on the day of performance.

These are available for afternoons and evenings at the outdoor Festival Arena that can be bought separately i.e. for one evening or one afternoon. These tickets cannot be used in conjunction with camping. There is no reserved seating or seating provided in the Festival Arena. No picnics, alcohol or drugs are allowed in the Festival Arena.

Please ensure you arrive early for your chosen events, or we cannot guarantee entry.

Single event tickets for the Festival Arena are valid for that event only.

Single Event Tickets will be available online up until 6pm of the day before the applicable ticket date, after this time they can be purchased on the gate, subject to availablitity.

Children and Youth Tickets

Child and Youth Tickets and Festival Arena tickets are only available when booked in conjunction with Adult tickets.

Youths are 16 & 17; Children’s tickets are between 7 and 15.

Under 7s go free (unless specified in programme) but please notify us that they are in your party if you are camping.

Children under 14 must be accompanied by a responsible adult at all performances and under 16 at any licensed bar area.

Tickets are available online, by phone or in person at the Festival Arena during Folk Week.

General Ticket Terms and Conditions for all types of Tickets & General Refund Policy

Tickets of all types are limited in number, sold on a first come, first-serve basis.

Tickets cannot be exchanged, transferred, re-sold, refunded or re-issued. Tickets will not be replaced if lost.

Once tickets have been purchased at a certain price, there will be no refunds of balance difference on other ticket options.

Broadstairs Folk Week reserves the right to alter or change the programme, without prior notification. Every effort will be made to carry out the programme as advertised. Tickets are sold subject to Folk Week’s right to alter or change the published programme, including but not limited to, the artist and performer line-up, playing times, festival venue or any other aspect of the festival.

In the event of very bad weather, concerts at the Festival Arena may be cancelled but we will make that judgement on the day. If rain is forecast, please come prepared. No refunds will be issued in the event of cancellation due to the weather.

Adults are aged 18+; Youths are 16 & 17; Children’s tickets are between 7 and 15.

No tickets may be used for competitions, promotions or hospitality packages without the written consent of Broadstairs Folk Week, and any ticket so used may be voided and the holder may be refused admission.

Any details which you provide when booking, are held and processed lawfully in accordance with the Data Protection Act. Your details are not passed on to any third parties.

These Terms and Conditions are subject to change at any time without prior notice. Any such change shall not affect any contract between us at the time of such change.

(Priority Booking for individual Event tickets is available to members of Friends of Folk Week only.)

Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event, and/or element thereof in any/all media throughout the world.

Folk Week does not accept responsibility for any losses of valuables.

Folk Week will not make any refunds or meet any costs of alternative travel arrangements as a result of an event not running to advertised times.

Covid-19 Ticket Refund Policy

If Folk Week 2021 has to be cancelled due to the Covid-19 pandemic, we will give you the option of rolling over your Festival Tickets (with or without camping ) to 2022 or applying for a refund; and applying for a refund for Single Event tickets.

Postage/Dispatch of Tickets

Single Event Tickets and Festival Tickets are dispatched by 2nd class post or they can be collected from the Festival Arena during Folk Week. Festival Tickets with camping are issued at the campsite check-in on arrival in exchange of proof of booking.

Venues Policy – Festival Arena

Please ensure you arrive early for your chosen events, or we cannot guarantee entry. There may be a delay of entry to the Arena if sound-checking is being carried out.

Broadstairs Folk Week reserves the right to refuse entry to the Festival Arena.

There is no reserved seating or seating provided in the Festival Arena.

No picnics, alcohol or drugs are allowed in the Festival Arena.

No gazebos, fireworks, tables are allowed in the Festival Arena.

The use of audio, audio visual or video equipment is strictly prohibited and such devices shall not be brought into venues without prior arrangement with the Director or Artistic Director.

Any person who fails to comply with instructions from a steward or other person acting for the management may be ejected from the venue or campsite.

Dogs/pets are not admitted to the Festival Arena, except assistance animals.

In the event of very bad weather, concerts at the Festival Arena may be cancelled but we will make that judgement on the day. If rain is forecast, please come prepared.